If you ever run into problems while using Helium 10, their customer support team is ready to help. You can contact them through live chat for quick assistance, email for detailed queries, or by submitting a ticket.
While live chat is usually the fastest, other methods may take more time. Helium 10 also offers a comprehensive knowledge base filled with guides, tutorials, and answers to common questions.
In this guide, we’ll explore the different support options, their pros and cons, and tips to get the most out of Helium 10’s customer service in 2025.
Key Takeaways
3 Ways To Get Helium 10 Customer Support
Helium 10 offers three main channels for users to contact their customer support team: live chat, email, and a request form. Each option has its advantages and disadvantages, so it’s essential to understand which one might work best for your specific needs.
1. Live Chat
Helium 10’s live chat feature is the fastest and most immediate way to contact their support team. It is often powered by an AI chatbot that can provide instant answers to common issues by pulling information from the Help Center. If your query is more complex, you can request to speak with a human agent. For the most reliable access, it’s best to have a Helium 10 account and be logged in.
2. Email
For those who prefer a more detailed, written exchange, Helium 10’s email support is an excellent option. You can send your questions or concerns to the dedicated support email address (support@helium10.com), and the team will respond within a reasonable timeframe.
The advantage of email is that it’s accessible to both subscribers and non-subscribers alike and is ideal for sending screenshots or long-form descriptions.
3. Request Form
Helium 10 also offers a “Submit a Request” form, which is essentially an email-based support option. This allows you to provide detailed information about your issue, including attachments. This method is great for complex issues that require a paper trail and supporting documents. The response time for the request form is similar to that of the email support.
How To Contact Helium 10 Customer Service
You can easily reach out for assistance if you prefer live chat, email, or submitting a request form. Here’s a step-by-step guide on how to contact Helium 10 customer service using each method:
1. Live Chat
The Live Chat service is available for subscribers, and some access is available for non-subscribers but may be limited without an account.
Those who don’t have a Helium 10 account can head over to the official website, scroll down to the end of the page, and click the Contact Us option.
On this page, you will find a chat option in a blue bubble. Subscribers can find the same button on their dashboard.
The chatbot will greet you with options like “Adtomic” or “Billing.” Select the category that best matches your query or click “Chat with Agent” to speak with a real person.
If you choose a category, the chatbot will ask further questions to specify your request. You can click on the provided options or type your question in the chat box.
If you wish to talk to an agent, you will be prompted to enter your email address to get connected.
Once your email is verified, an agent will contact you within a couple of minutes.
Discuss your issues with the agent, and they will provide an actionable solution for your queries.
2. Email
The email method is pretty straightforward. Log in to your email service provider and follow these steps.
Enter support@helium10.com in the “To” field.
Write a brief description of your question in the “Subject” field.
Type out your detailed question in the email body. Be specific and include any relevant screenshots for clarity. Hit send, and you’ll instantly receive a confirmation email from Helium 10 support indicating they are processing your request.
If your query is related to a common issue, they will attach a guide from their Help Center. You can click on that link to get step-by-step solutions.
3. Submit A Request Form
Submitting a request is similar to the email method. You will get a response from one of their agents with solution materials attached using this method.
First, scroll down to the end and click “Submit a Request” under Help Center and Support.
On this page, choose “Default Ticket Form” to submit your request.
Then add your email address, subject, and description of your query.
Finally, add screenshots and files related to the query and click Submit. Their support staff will then send you the solution within minutes.
No matter your chosen method, the Helium 10 customer support team is ready to assist you. Before reaching out, you can also check out their comprehensive Help Center for immediate answers to common questions.
Is Helium 10 Customer Support Reliable?
Helium 10 prides itself on providing fast and helpful customer support, and in our experience, they largely deliver on this promise. The live chat feature, in particular, stands out as a strong point, with knowledgeable agents eager to assist users.
- Response Times: Live chat provides instant answers via the chatbot, with human agents typically responding within minutes. Email and request form responses can take longer but are generally prompt, with answers arriving within a few hours to a day, depending on the complexity of the query.
- Helpfulness and Effectiveness: Beyond speed, Helium 10’s support team excels in providing helpful and practical solutions. They are known for their deep understanding of the platform, allowing them to provide practical, actionable solutions.
- Knowledge Base and Self-Help Resources: Helium 10 maintains a robust Help Center filled with informative articles, tutorials, and FAQs. This extensive resource can be a valuable first stop for users looking to troubleshoot issues or learn more about the platform’s features.
User Reviews On Helium 10 Customer Service
Users have mixed reviews of Helium 10’s customer service. Here are both examples of that:
Very Good Customer Support and Product
“As a customer from Germany, I am always amazed at how quickly I receive a response and how quickly a solution is found. So far I have always been helped in a friendly and competent way by Mike Da Jose and the team. Keep up the good work! The product itself speaks for itself. The data provided is important for making data-based decisions in e-commerce.”
– Marc
Really a bad service
“Really a bad service, my account has not been transferred from the free plan to the paid plan. I pay already for 2 months €39,- and cannot use their tool. The customer service is not able to look in my backend and ask to give the same images and information over and over… expensive and bad. If anybody has a good alternative please let me know!”
– Joris vd Munckhof
Areas For Improvement
While Helium 10’s customer support is generally excellent, there are a few areas where the company could potentially improve.
- Lack of Phone Support: One notable limitation is the absence of phone support. Some users may prefer a personal phone conversation for complex issues. Helium 10’s decision to focus on live chat and written support may be a strategic one, but it could be a drawback for certain customers.
- Consistency in Responses: While I’ve generally found the Helium 10 support team to be knowledgeable and helpful, there may be instances where the responses from different agents vary slightly. This is not an uncommon issue in the world of customer support. Still, Helium 10 could improve the consistency of its responses to ensure a more seamless and predictable experience for users.
Making The Most Of Helium 10 Customer Support
To get the most out of Helium 10’s customer support, it’s important to understand the best practices and strategies for engaging with their team.
1. Utilize the Help Center: Before contacting the support team, explore the Helium 10 Help Center. This extensive knowledge base is filled with a wealth of information, from step-by-step tutorials to FAQs and troubleshooting guides. Chances are, you may find the answer you’re looking for without initiating a support request.
2. Provide Detailed Information: When submitting a support request, whether via email, the request form, or live chat, be as detailed as possible. Clearly explain your issue, include any relevant screenshots or error messages, and provide any other information that could help the support team understand and resolve your problem more efficiently.
3. Be Patient and Persistent: Helium 10’s support team is generally responsive, but sometimes the response takes a bit longer than expected. Don’t hesitate to follow up if you haven’t heard back within a reasonable timeframe. Additionally, if the initial response doesn’t fully address your issue, politely ask for further clarification or a deeper dive into the problem.
4. Use the Live Chat: The Live Chat feature is your best bet if you have a pressing issue or need an immediate answer. Utilize this option to get real-time assistance from the Helium 10 support team, and don’t be afraid to escalate the conversation to a human agent if the chatbot isn’t providing the help you need.
5. Provide Feedback: Helium 10 continuously strives to improve its customer support, and your feedback can play a crucial role in shaping these efforts. If you have a positive or negative experience with their support team, don’t hesitate to share it with the company. This will help them identify areas for improvement and ensure that their support offerings continue to meet the evolving needs of their users.
More On Helium 10:
Conclusion: Helium 10 Offers Live Chat, Email, And Submit Forms Support
Helium 10’s customer support is valuable for Amazon sellers who rely on the platform’s tools and features to grow their businesses. With a strong emphasis on responsiveness, knowledge, and self-help resources, Helium 10 has built a support system that can be a valuable ally for both seasoned and new sellers.
While the lack of phone support is a problem, Helium 10’s overall customer service performance is commendable. For quick responses, use the live chat option. It allows you to contact support staff within minutes.
